Another, perhaps better, way to state this question might be ‘should we go back to the office?’ given that most professional and service-based businesses have spent large parts of 2020 and 2021 working from home and other forms of working remotely. It’s a tricky question and one that can only be made with full knowledge […]
A few years ago (2018 to be precise) we wrote a blog post on automating your way out of summer staffing gaps. We think it’s time to revisit the subject from another angle: What do you do if you have a mad panic pre-summer and you need to fix it now? What if you don’t […]
We all intuitively know that having working systems in our business is fundamental to business success. But you may have wondered why that is the case. There are three abilities that having good systems gives you, and these abilities are the keys to business growth: repeatability, testability, and improvability. Repeatability The first ability granted by […]
Once your organisation has decided that it needs to fill a gap in its systems with a new piece of software, there are three main methods to getting software that works into the hands of your employees: curation (finding the off-the-shelf software that will suit you best), customisation (linking off-the-shelf software), and creation (building bespoke […]
When building systems for your business, it’s always handy to think of your business as a machine with inputs and outputs. Money comes in, your magic happens, and products and services go out. Of course, thinking at this high level isn’t useful for building systems, so we break down this machine into smaller machines that […]
Disclaimer All medical advice in this article is based on personal experience and is for educational purposes only. We are not medical experts; we are business consultants and software developers. Always seek the guidance of a qualified trusted health professional with any health concerns you may have. The greatest wealth is health Health is the […]
We all like to think of software as something that will universally help your organisation achieve its goals. Luckily, most of the time this is true. However, over our years of experience curating, customising and creating software, we’ve seen more than a few examples of bad software that significantly hinders its organisation’s success. Below we’ve […]
We all know, almost instinctively, that keeping customers happy is the key to repeat business and to the success of an enterprise. But what can the executive level of an organization do, in a concrete way, to allow the customer-facing members of that organization to make that happen?