Now that the year is well underway, it’s time to make sure we start ticking off some of those jobs that can slip by so easily. One of those jobs that we’d like to mention is the old IT classic: testing your backups. Every business should have a comprehensive written strategy to prevent data loss, […]
We all intuitively know that having working systems in our business is fundamental to business success. But you may have wondered why that is the case. There are three abilities that having good systems gives you, and these abilities are the keys to business growth: repeatability, testability, and improvability. Repeatability The first ability granted by […]
When building systems for your business, it’s always handy to think of your business as a machine with inputs and outputs. Money comes in, your magic happens, and products and services go out. Of course, thinking at this high level isn’t useful for building systems, so we break down this machine into smaller machines that […]
We all know, almost instinctively, that keeping customers happy is the key to repeat business and to the success of an enterprise. But what can the executive level of an organization do, in a concrete way, to allow the customer-facing members of that organization to make that happen?